All our packaging will be plastic free. We may at times reuse boxes and protective wrapping.
We use Royal Mail for all deliveries.
Royal Mail 1st Class - £3.95
Royal Mail 2nd Class - £2.95
Royal Mail Standard - £4.95
Royal Mail European Standard - £8.95
Royal Mail Internation Standard - £13.95
Once you have placed your order you will receive an automated confirmation email. We aim to have all orders dispatched within two working days.
UK customers should expect their delivery 1 – 3 working days after dispatch
European customers should expect their delivery 2 – 7 working days after dispatch.
Please note: Items purchased after 5pm on Friday and over the weekend may not be dispatched until Monday.
If for any reason you are not happy with your purchase, please contact us within 5 working days of receiving your order via email firstname.lastname@example.org outlining the reason for your return. The order must be returned to us within 14 working days of receiving it. Items must be returned with the all tags and labels intact and in an un-used and re-salable condition. Your statutory rights are not affected by our returns policy. No. 35 Oak Lane reserves the right to refuse an item if it's determined it has been used and suffered wear and tear. Refunds will be credited to your original method of payment.
Please send your return order to:
35 The Oaklands
Return delivery costs will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach us. We recommend that you use a courier service or Royal Mail’s registered post, keeping a note of the reference number.